All items on The Spin-Off site have been safely quarantined in a storage facility since the middle of last year while we remodeled. Additional items forthcoming will be quarantined for 2 weeks, then put through the washer & dryer. If an item is made from material that cannot be put into the dryer, it will be steamed after it's washed.
As the situation with COVID-19 evolves, our top priority is the health and safety of our co-workers, customers and communities. All employees have been trained on proper hand washing protocol, and all work areas are cleaned prior to shipping each package.
The Spin-Off is doing the best we can to get all orders shipped out as quickly as possible. Most orders shipping from domestic vendors within the US, ship via United States Postal Service (USPS). Please see the links below for more information from each carrier regarding potential delays within their respective networks.
USPS - Click here for the latest USPS updates
Please keep in mind that even if systemwide delays in the carriers' networks may or may not being reported, local orders, laws, regulations, and conditions may cause an additional short delay. Please allow 24 to 72 additional hours for delivery even if an item is already marked as “delivered”. If you are still unable to locate your item after 72 hours, please contact us using the information listed below.
The significant majority of orders will be processed as usual and without a delay. As many of our vendors are directly and indirectly impacted by the COVID-19 pandemic, some of their shipping and receiving facilities may be operating with reduced staff or may be temporarily closed.
The World Health Organization and the CDC have stated that the risk of infection from contaminated packages is low. We have provided links to their statements below.
World Health Organization: “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”
CDC: “In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures.”
"I am unable to leave my home to mail in my return. Can my return window be extended?"
Please contact us and we'll do our best to accommodate your needs. Email: email@example.com