Return Policy

RETURNS

Online purchases may be returned online, please email returns to info@thespin-off.com 

Online returns must be requested within 14 days of shipment purchase date and items must be received within 21 days of shipment date. Items received after 21 days cannot be returned. Those items are eligible for consignment again and 50% portion of original donors choice will still go to charity organization.

ITEMS NOT ELIGIBLE FOR RETURN 

Items received after 21 days of online purchase or shipment date, are not eligible for return. The following items are not eligible for return: handbag/diaper bags, swimwear, luggage, baby products (lotions, bath products), items sold at “On Sale” and/or marked down again are final sale items. 

Returned items must be in their original conditions - unworn - unwashed - and undamaged.

Refunds will be processed back to your original form of payment. It may take the warehouse up to 5 days to process a refund. 

If you are a gift recipient and need to make a return, we will refund you in the form of Spin-Off store credit for any future purchases on our site. Thank you for your understanding.